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Customer Support

Shipping & Delivery

  • Delivery Time:
    • Within Romania: 2-5 business days.
    • Within the European Union: 5-7 business days.
    • Other countries: 7-14 business days.
  • Shipping Costs:
    • Within Romania: Shipping costs vary depending on the size and weight of the parcel, ranging from 20 RON to 70 RON.
    • International Shipping: Shipping costs vary from 50 RON to 150 RON, depending on the size and weight of the parcel.
    • Free shipping for orders over 500 RON (within Romania).
  • Tracking: After your order is shipped, you will receive a tracking number to monitor your delivery status

Exchanges & Returns

  • Return Period: 14 calendar days from the date of receiving your order.
  • Condition of Returned Items: Items must be in new, unused condition with original tags intact.
  • Return Shipping Costs: Return shipping costs are the customer’s responsibility.
  • Refunds: Refunds will be processed within 7-14 business days after the returned item is inspected.

If you have any further questions, feel free to contact us!

FAQ

1. What is upcycled fashion?

Upcycled fashion refers to the process of taking old, unwanted clothing or materials and transforming them into new, unique, and fashionable pieces. It’s a sustainable way to repurpose textiles and reduce waste, giving garments a second life.

 

 Upcycled fashion helps reduce textile waste and the environmental impact of the fashion industry. By choosing upcycled pieces, you’re supporting a sustainable, eco-friendly way of producing clothing, and you’re owning one-of-a-kind items with a unique story.

Yes! We carefully select quality materials for our upcycled pieces. Each garment is handpicked, restored, and creatively reimagined to meet high standards of both style and durability. We take pride in using fabrics that are still in great condition and can be made into something beautiful.

We source our materials from a variety of places, including vintage stores, second-hand markets, community recycling campaigns and surplus textiles. We prioritize sourcing fabrics and garments that are in good condition and can be transformed into fresh, wearable pieces. Each item has its own unique history and journey.




Yes! Since each garment is made from repurposed materials, every upcycled piece is one-of-a-kind. You won’t find two identical items, making your purchase truly unique and special.

Depending on the piece and its availability, we do offer some customization options. If you have a specific vision for a garment, feel free to reach out to us about our Velements Reinvent service, and we’ll let you know what’s possible!




Caring for your upcycled fashion is just as easy as caring for any other garment. Since our pieces don’t come with care labels, we recommend hand washing or using a gentle cycle with cold water to preserve the fabric and design. Air drying is also best to maintain their integrity.

Our upcycled pieces come in a range of sizes, but since each item is unique, sizing may vary.  If you need help with sizing, feel free to reach out to our customer service team.

Our pricing reflects the materials, craftsmanship, and time that go into each upcycled garment. While the process of upcycling can take more time than mass production, we aim to keep our pieces affordable and accessible, given the unique nature of each item.

By purchasing our upcycled clothing, you’re already helping to support a more sustainable and ethical fashion industry. You can also help by spreading the word about our brand, recycling your own clothes, and encouraging others to consider upcycled fashion as an eco-friendly option.




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